Customer Service

Order Processing

At Rocky Point Jewelers we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express (Amex), Visa, MasterCard and Discover Card. Prior to shipment, all items are packaged in Rocky Point Jewelers' signature gift packaging. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option.

Finished jewelry orders are processed and leave our facility in as little as one business days. Generally, orders placed on business days... ahead of shipping service pickup time, will be mailed same day. If for some reason you change your mind after placing an order, we welcome you to take advantage of our return policy, detailed below.

Shipping
All "Regular" jewelry items ordered Monday thru Friday (not including holidays) are Items that do not require changes or modifications. These are normally shipped within 24-72 Hours depending on time and day of the week order is placed and will arrive according to shipping service selected. Signature Required.

Special Order Items ordered Monday thru Friday (not including holidays) that are altered to size, engraved, or lasered to customer specifications are non-returnable and nonrefundable and are shipped within 4 to 7 working days and will arrive according to shipping service selected. Signature Required.

RockyPointJewelers.com DOES NOT ship to "Post Office Boxes".

Please call us at 631-744-4446 if you would like the ship date of your specific item.

Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.

Shipping Options

Please note that the shipping times stated below are in addition to the order processing time.

Pickup	Free
UPS Ground (under $500)	$9.95
UPS Ground (over $500)	Free
Fedex Overnight (under $500)	$24.95
Fedex Overnight (over $500)	$14.95

Deliveries to Alaska and Hawaii require additional time in transit.

US Territories: Most items may be shipped to Federated States of Micronesia, Marshall Islands, Northern Marianna Islands, Palau, the Virgin Islands via USPS Priority Mail. You can expect your order to arrive within 3-5 business days.

Military APO/FPO Addresses: APO/FPO orders are shipped via US Postal Service Priority Mail. Please allow additional time for delivery from the APO/FPO processing center to you.

Questions

For product inquiries or help using the Pangea Jewelers website, please contact us.

Returns and cancellations

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement.

Once a Web order has Been Placed it cannot be cancelled or changed.

Returns are easy.

Call 631-744-4446 for Return Authorization Code as returns will not be accepted without this code on the outside of package.
Items must In original condition and not be altered In any way.

You will need the original order number. Log into your account by clicking on the "My Account" button. Find your order by order date or order number and select it. Then select "Click here for printable copy of your invoice".

Please make note of why the item is being returned. You can simply write this on the invoice you include inside the package.

The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.

Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.

All manufacturers' warranties are in effect.

Send the package to:

Rocky Point Jewelers, 29 Rocky Point-Yapank Rd., Suite 3, Rocky Point, NY 11778

Home | About Us | Rocky Point Jewelers Library | Customer Service | Contact Us